Operational Excellence

We understand that consistent and reliable supply means everything to you, so we'll always aim for a speedy 48-to-72-hour turnaround on your order.

Occasionally, supply chain complexities present problems beyond our control, and it is at these times that your business relies on proactive account management, regular updates and the highest levels of accountability.

If you need support, you can speak to one of our friendly customer service agents. Partnered with your account manager, they will inform you of your order status including track and trace, and beyond their own extensive product knowledge, our agents also have an open communication channel to our industry experts who can offer more technical advice.

Our Customer Service team use Microsoft CRM, so we can personalise our service to you, as we understand that every business has individual needs. We will monitor your orders, requests, and calls to ensure we are always providing you with a reliable professional service.

We also offer EDI services should you prefer to transact with us in this way, and our Business Systems team will be able to implement this with you for both orders and invoicing should you require.

Furthermore, we have additional automated ordering systems that are available to you, including an online interactive portal which is currently under development and due for launch in early 2023.

In short, we are there when you need us.

Warehousing and Distribution Services

Our site in Bourne houses 6 purpose-built Distribution Centres, with a combined capacity of over 35,000 racked pallet spaces, with an additional 5000 floor stored locations.

Our site is operational 24/7 and handles a pallet throughput of approx. 3,000 pallets per week. Our container and trailer receipts are managed at night by a dedicated receipts team ensuring speedy availability of stocks to you shortly after arrival. 

We partner with several UK logistics providers, offering a range of pallet and carton solutions, both through delivery networks as well as direct deliveries for when your orders need to be with you urgently. 

Our site is secure and protected by  fully monitored intruder and fire detection systems, controlled security access gates, and CCTV across all warehouses including guards during unmanned hours.

All racking across the warehouses is standard to accommodate UK spec (1 x 1.2 meter) 4-way entry pallets, up to 1.5 metres in height and up to 1,000 kgs in weight.

All warehouses are designed for ambient storage, and internal temperatures are monitored daily as part of the standard ISO 9001 operating procedures, relating to the storage of medical and non-medical disposables.

All warehouse operatives have been trained and successfully passed an RTITB-accredited training course for both: electric pallet trucks (Linde T20’s) and Flexi G4 reach trucks.

Deliveries into the European Union

Polyco Healthline are proud to support our EU customers with all the new challenges faced since Brexit, which resulted in the significant reduction of free movement of goods and several new administrative requirements to clear goods through Customs, by opening 2 new sites in the Netherlands and Republic of Ireland,

Polyco Healthline can offer a DDP service to all EU customers through these 2 new sites, providing a hassle-free delivery service with faster lead times and no additional administration. The service you will experience will be the same as pre-Brexit, as Polyco Healthline will manage all of the import and clearance processes, so you don’t have to.

Deliveries Worldwide

Polyco Healthline operate globally and can offer a delivery service anywhere in the world. This can range from case deliveries via a courier network up to container deliveries to your door or a port of your choice. Please contact our export customer service team who will be happy to support.

If you would like to find out more about how Polyco Healthline will benefit your business, contact us to arrange a no-obligation free consultation